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Frequently Asked Questions

What is the definition of managed IT services?

Managed services are an end-to-end solution for businesses seeking cost-effective and predictable IT expenditures. Managed service providers monitor and maintain on-site hardware and software solutions and provide remote assistance to their clients on an as-needed basis. This flexibility ultimately eliminates the need for small business owners to hire full-time employees to maintain their IT infrastructure, empowering them to focus on their core business.

How does a managed IT service provider improve efficiency?

Managed services allow a company to continue to run their business by providing technology solutions that work for them. A managed service provider can assist with essential support or offer a full suite of services. The idea is that the service provider will take over those tasks so your employees can focus on their core competencies, whether it’s sales, services calls, engineering, marketing, or advertising.

What managed IT Services does Green River Associates offer to end clients?

We have a wide range of services, from full IT support to business consulting and security. With experience working with banking regulators our team has the knowledge to help your company grow. In addition, we offer Managed IT support, remote assistance, backup services, security solutions, and much more.

What is the difference between remote support and on-site services?

If your company needs ongoing managed services, you will want to think about the benefits of both remote support and on-site services. Both options offer unique advantages to fit the needs of different small businesses. With Green River Associates, we can provide both options or just one based on what best fits your company’s situation.

Can you help with network expansions?

At Green River Associates, we can support your business or organization as it expands and the network needs of your company change. If you’re onboarding new employees or embarking on an office relocation, our IT experts can help ensure that your network is ready to go online, is secure, and up-to-date.

Can you help me design my network?

Yes, we can. Our team of experts can provide you with the best solutions for your company and industry. We will work closely with you and create a tailored solution that fits your unique business needs.

Can you help with malware and virus removal?

Yes, we can. Our team of experts will help identify, quarantine, and remove harmful viruses and malware from your computer or network. In addition, our technicians stay on top of the latest developments in the IT security industry to ensure that you have a solution to any viruses or malware that might infect your computers.

How do I choose the right technology for my company?

At Green River Associates, we pride ourselves on being able to help companies find the most effective technology solutions for their needs. We listen closely to what you currently do in your business and help to improve your processes with the right technologies.

What kind of Internet security do you offer?

We offer a wide variety of security services, including 24/7 monitoring, to ensure that your system is secure at all times. With Green River Associates, our clients can choose the combination of services that best fit their company’s individual needs.

What is the proposal process?

The proposal process with Green River Associates can take anywhere from 4-6 weeks, depending on how soon we receive your network map and documentation of existing equipment. Once we receive all necessary documents, our team will evaluate the information to create a roadmap for new build-outs, upgrades, or reconfigurations to existing workspaces.

Are the IT solutions scalable?

Yes, the solutions offered by Green River Associates are fully scalable. We’re excited to provide various technology solutions that will work for your company as you expand and grow. So whether it’s just a few computers or an entire office building, we have the knowledge and experience to help you determine the best solution for your needs.

What are backups and disaster recovery?

When it comes to your technology, the best plan is one that accounts for all possibilities. With Green River Associates, our team of experts will create a backup plan that ensures you have access to all of your data in case of an emergency or loss of equipment. We also provide Disaster Recovery solutions designed to maintain business continuity in the event of a crisis.

If you’re ready to make an intelligent technology decision for your company, please reach out to the IT professionals at Green River Associates to start the discussion today!

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Data Security is Our Priority

Our employees have over 85 years of combined experience in the IT industry. Green River is currently partnered with Microsoft, Dell, Watchguard, VMWare, Heat Software, ThreatTrack and GFI.